Return & Refund Policy

BEONE wants every customer to feel confident when purchasing portable power stations, solar generators, solar panels, home backup power products, and accessories from energystorage1.com.

7-Day Return Guarantee

For eligible orders, customers may request a return within 7 days after receiving the product.

This 7-day return guarantee applies to eligible products that are unused, undamaged, complete, and returned with the original packaging and accessories. This policy does not limit any mandatory consumer rights that may apply in your country.

EU Consumer Rights

For customers in the European Union, applicable statutory withdrawal and consumer protection rights will apply. This policy does not exclude, reduce, or replace any rights provided by local law.

Contact Us Before Returning

BEONE does not publish one universal return address because the recommended return location may depend on your country, product type, warehouse availability, and battery shipping requirements.

Before returning an item, please contact our support team and provide:

• Your order number
• Your delivery country
• The product model
• The reason for the return
• Photos or videos if the product has a problem

After reviewing your request, BEONE will recommend the nearest eligible return address or warehouse for your order.

Return Conditions

• The product must be unused and in resalable condition.
• The original packaging, cables, charger, accessories, and manuals should be included.
• The product must not have visible damage caused by misuse or unauthorized repair.
• Customers must receive return instructions before shipping the product.
• Return shipping costs are paid by the customer unless the product is confirmed defective or local law requires otherwise.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, please contact BEONE as soon as possible with clear photos or videos of the package and product. We will review the issue and provide an appropriate solution.

Refund Processing

After the returned product arrives at the designated warehouse and passes inspection, BEONE will process the refund within 14 days.

Refunds will normally be sent to the original payment method. The time required for the funds to appear in your account depends on your bank, payment provider, and local processing times.

Original shipping charges, transaction fees, customs duties, or other non-refundable charges may not be refunded unless required by applicable law.

Battery Product Safety

Portable power stations contain lithium batteries. Do not ship a damaged, swollen, leaking, or abnormal battery product without contacting BEONE first. Our support team will provide safe return instructions when necessary.

Contact BEONE Support

To request a return or refund, please contact:

Email: beonehuanyu@gamil.com

Please include your order number and delivery country so that we can recommend the nearest suitable return address.